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Customer Experience Management (CXM) is being described as the key strategic driver of customer loyalty and retention in today’s hyper-competitive world.
RR Donnelley is powering more vital communications services for one of the UK’s largest utility companies.
RR Donnelley's close relationships with our clients means that we're able to get a unique perspective on a variety of important topics. 
Holding on to customers is one of the biggest challenges facing business today.
BACKGROUND The number of claims for compensation following alleged mis-selling of payment protection insurance (PPI) continues to represent the largest percentage of tota
At a customer conference earlier this year, a Customer Service Director from within the Utility industry spoke about some of the measures they were taking to drive customer satisfaction.
What are the key customer engagement challenges faced by companies? https://t.co/p3Z7Riamdf
We are delighted to have extended our contract with ScottishPower! https://t.co/62FrvoSJ2Z https://t.co/vt6sV0uwjR
See how our transactional print and mail services helped a mobile provider improve their Ofcom satisfaction score https://t.co/Ws5EhPFehh
Want to know what some of the leading marketing figures see as the key challenges for the industry? https://t.co/FQTzwpjSnr
Have you seen our latest infographic on the future of customer communications? https://t.co/epfWzJYvT9
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