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Banks and financial service organisations have been telling us for years that we need to go paperless to save the planet.
If you thought printed communications in retail were on the way out, think again.
The number of letters being sent through the post is falling.
As recently as 2014, three-quarters of all current accounts in the UK were held with just four large providers. Not for long.
Our mobile phone is now the way in which most of us interact with digital content each day.
Independent research claims that more than three-quarters of retail banking customers still prefer to access statements online AND have them sent through the post
Customer Experience Management (CXM) is being described as the key strategic driver of customer loyalty and retention in today’s hyper-competitive world.
How can banks use #CX to attract new customers and retain existing ones?
We are really looking forward to our event at Taste of London tonight!
With over a million people expected to switch current accounts in 2016, how can banks attract & retain customers?…
How are companies in the financial services sector adopting customer experience strategies? #CX
We were very proud to sponsor the @British_Airways#BAFlyingStart celebration event last week
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