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Public Sector

Public Sector

Transforming public sector services


Ongoing costs pressures are having substantial knock-on effects for public sector organisations. Across all public services, cost-saving is high on the agenda. From local authorities to the NHS, many organisations are having to do more with less.

The UK public sector is already one of the most sophisticated users of business process outsourcing among governments worldwide. Therefore, today’s outsourcing specialists have to be more innovative in the way they help public sector organisations reduce costs while still providing the level and standard of services their stakeholders demand.

How RRD is helping the public sector

We offer a flexible outsourced operating platform for our clients. This means that we don’t only focus on a single business model — we work with our clients’ in-house teams to identify and implement innovative ways of working.

Today, through our constantly-evolving outsourced services, we can drive digital integration, reduce the volume of work carried out in higher cost locations and increase our clients’ flexibility to accommodate varying workflows. We take an integrated approach to all outbound and inbound communication challenges, ‘closing the loop’ where possible to generate further cost savings and enhance customer experience.

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