Switched on thinking for the utilities sector
Utility companies have faced many new challenges in their industry in recent years — and will continue to do so. Regulatory reform, political pressure and the emergence of more connected digital-savvy consumers has made delivering customer excellence more complicated than ever.
At the same time, the marketplace is becoming increasingly competitive, and customer expectations being raised by the interactions they have with other service providers.
All this means that whether being challenged by the need to invest in infrastructure or smart technology, deal with climate change issues or fend off increased competition, today’s companies find themselves needing to reduce operating costs and improve efficiencies... and put customer satisfaction at the very centre of what they do.
This is reflected in Ofwat’s Service Incentive Mechanism for the water industry, but all providers are being challenged to improve their customer communications. Some find they have the skills and resources to do so better than others.
How RRD is helping utilities companies
Many of the UK’s leading utility suppliers are already turning to RR Donnelley to transform the way they engage and interact with their customers. As a result, we have a deep understanding of the challenges facing the industry today.
This is translated into a range of intelligent and relevant managed services across the whole lifecycle of integrated, multi-channel customer communications — from marketing to back office.
These services can reduce costs, deliver efficiencies, drive digital integration, improve operational effectiveness and increase flexibility — and, above all, improve the customer experience.