Collections & Customer Service Awards

Our client, one of the UK’s leading online retailers last month won the Best Use of Technology prize at the annual Collections & Customer Service Awards sponsored by CreditToday.

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That’s great news for our client but also great news for RRD — it’s our multi-channel communication platform that has helped them to improve customer service and drive down costs.

“It’s a great achievement,” said RRD’s Senior Account Director, “and recognises the part we’re playing in helping them become a world-class digital retailer.”

The automated platform combines print, eDelivery and ePresentment services to deliver correspondence to customers in their preferred channel.

Judges were impressed by the headline figures — more than six million letters have been moved to digital channels — and by the speed, reliability and security of our technology.

It has moved more than six million letters to digital channel, delivering annual savings of around £1m million in print and postage, and driving some 3 million visits online.

“The system gives us an end-to-end solution,” said the client’s Third Party Relationship Manager. “We have confidence that our messages are being delivered and can follow up on essential communications if necessary.”