Meeting The Expectations of Today’s Connected Insurance Customers

According to recent research, 70% of insurance CEOs see technological change and shifting customer behaviour as a key threat to growth.

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Perhaps that’s not a huge surprise − when it comes to customer engagement and technology, the insurance industry has traditionally been slower to react than other sectors, such as retail.

With that in mind, what does the digital revolution and growing expectations for a connected customer experience mean for insurance companies today?

At RRD, we’ve set out to find some answers − by reviewing the latest research, analysing the trends and providing our thoughts on how insurance companies can take customer experience to the next level.

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