RRD is delighted to announce that we are now members of the Institute of Customer Services (ICS). Our Trusted Advisory membership means that we will be working with the ICS at both a strategic and an operational level to ensure that we can enhance the value of our customer service, helping us meet and exceed the needs of our clients.
Donna Fernandez, our Director of Client Services and Sourcing said:
“This is a major investment in our future to support our clients; it is very exciting and presents us with a huge amount of opportunity. It is a 5 year membership and I am really looking forward to developing a true partnership with our dedicated Client Relationship Director from the Institute. The focus is to enhance client satisfaction, support our staff and optimise all that we do to the best of our ability.”