In sectors like banking, financial services and insurance, customers used to accept that interaction meant an exchange of documents and an arm’s length conversation. Not anymore. Customers now expect a more immediate, frictionless, convenient and mobile-friendly way to engage with their service providers.
Automating a service doesn’t mean one-way interactions. Customers don’t enjoy filling out forms or navigating complex voice options. Highly adaptable bot solutions accommodate voice and text inputs and use advanced analytics, natural language processing and AI to create seamless, satisfying conversations.
Facial and object recognition
Marketers can make use of laptop cameras and several other digital devices for automatic object and emotion detection, to do anything from enhance a shopping experience to testing customer satisfaction